The Suites Hospitality Sales team will be available for all inquiries and order processing during the hours listed below

REGULAR BUSINESS DAYS
9:00 am–5:00 pm, Monday through Friday

EVENT DAYS
Monday–Friday: 9:00 am until the end of the event
Saturday–Sunday: 5 hours before start of the event until the end of the event

ORDERING PRIOR TO THE EVENT
Advanced food and beverage orders must be placed a minimum of THREE business days prior to the event day to ensure item availability and the utmost in presentation, service, and quality.
• All special requests and cake orders need FOUR business days.
• Orders submitted after the deadline will have the option of ordering from our Event Day Menu.
• Please sign into our online ordering portal at https://citifield.order.bypassmobile.com/ and finalize your order at least THREE business days prior to the event.
Orders can also be placed with our Suites Sales Manager Candice Camacho via:
Phone: 718-595-8188
Email: CitiFieldSuites@aramark.com or Camacho-candice@aramark.com

EVENT DAY. . . . . . .ORDER DUE BY 12:00 PM ON
Monday. . . . . . . . . . . .Thursday
Tuesday. . . . . . . . . . . Friday
Wednesday. . . . . . . .Friday
Thursday. . . . . . . . . . Monday
Friday. . . . . . . . . . . . . .Tuesday
Saturday. . . . . . . . . . .Wednesday
Sunday. . . . . . . . . . . . Thursday

CATERING DELIVERY SCHEDULE
Unless instructed otherwise, all food and beverage ordered in advance will be delivered on the recommended service schedule listed below.

Beverages: Delivered prior to suite level opening
Snacks: Delivered prior to suite level opening
Chilled Items and Salads: Delivered prior to suite level opening
Hot Items: Delivery begins 1.5 hours prior to first pitch
Pizza: Delivery begins in the 3rd inning
Desserts: Delivery begins in the 4th inning
Dessert Cart: Circulation begins in the 2nd inning, reservation is strongly suggested

KOSHER OPTIONS
We are pleased to offer food packages of fine selections provided by Prime Kosher Sports; Glatt Kosher certified by the Star-K. Please ask the Suites Sales Manager for assistance. All orders require 72 hours advance notice.

A valid credit card is required for all suite orders. The card provided will be preauthorized for the full pre-event order total up to 24 hours in advance of the event. The credit card will be used to settle the final total at the conclusion of the event.

CREDIT CARD ON FILE
All food, beverage and labor services will be charged to a predetermined credit card account kept on file. At the end of the event, you have the option to choose the “Do Not Present Bill” and “Automatic Gratuity” options if the cardholder will not be present for the event.

PAYMENT AT THE EVENT
Please advise your guests if they will be responsible for all food and beverage charges incurred during the game. Payment is to be made upon placement of order. A receipt will be provided. For suites with shared ownership, it is necessary for each partner to establish their own account information and provide the Suites Hospitality Sales Office with a calendar of occupancy to ensure billing accuracy.

TAXES
Food, beverage, management fee and labor are subject to applicable local and state taxes. If your organization is tax exempt, please supply a copy of your ST-119 certificate with the completed order forms.

MANAGEMENT FEE
All items purchased in the suite are subject to a 20% Management Fee and applicable New York state taxes. The management fee is NOT intended to be a tip, gratuity, or service charge for the benefit of employees and no portion of this management fee is distributed to employees. Any gratuity is at the discretion of the guest for exemplary service. The management fee is used to offset the operational expenses related to providing the highest quality of service to you, our guest.